Terms of service

1. Agreement and eligibility

1.1 The Services

“Services” means our websites, dashboard, application programming interfaces, software development kits, documentation, model routing and inference services, hosted or dedicated compute, support, and any related product or service we make available.

1.2 Authority and age

You must be at least 18 years old and legally able to enter into this agreement. If you use the Services for an organization, you represent that you have authority to bind that organization, and “you” includes that organization and its authorized users.

1.3 Contract priority

If you and Standard Thinking sign an order form, enterprise agreement, data processing addendum, or other written agreement covering the same Services, that agreement controls to the extent of a conflict. Otherwise, these Terms apply.

Some Services have additional terms (“Service-Specific Terms”) that form part of these Terms when applicable to you. Subject to the customer agreements described above, Service-Specific Terms control over these Terms for the Service they cover. They do not override an applicable ZDR commitment or customer agreement, and any model-training use must satisfy Section 5.3 and the Data Processing Policy.

2. Access to the Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable right to access and use the Services within the permitted scope of your product and plan.

Coding Plans are for a developer’s own internal development work and do not authorize use to serve an application’s end users. Standard API and Product Plan may be integrated into products you make available to your own users, subject to the selected model’s terms and any applicable order.

You are responsible for your applications, end users, configurations, model selections, and all activity conducted through your account. You must provide any notices and obtain any consents required for your use of the Services.

We may add, modify, deprecate, or discontinue features, models, regions, limits, or interfaces. When commercially reasonable, we will give advance notice of a material breaking change to a generally available paid API. Preview, beta, evaluation, and experimental features may change or end at any time and are provided without production commitments.

3. Accounts and API keys

We use authentication credentials and relevant account data to authenticate requests and control access.

• Provide accurate account and billing information and keep it current.
• Protect passwords, API keys, access tokens, and other credentials. Do not publish them or share them with an unrelated third party.
• Use reasonable controls to limit key access, rotate credentials, and monitor usage.
• Notify us promptly at contact@standardthinking.ai if you suspect unauthorized access.

You are responsible for charges and activity associated with credentials issued to your account until you notify us of compromise. We may require verification before restoring access or changing account ownership.

4. Inputs, outputs, and ownership

4.1 Customer Content

“Input” means data, text, code, images, audio, video, model files, or other material you submit to the Services. “Output” means material returned by the Services in response to Input. Together, Input and Output are “Customer Content.”

4.2 Your rights

As between you and Standard Thinking, you retain your rights in Input and, to the extent permitted by applicable law, own Output. You grant us a limited, worldwide license to host, copy, transmit, and process Customer Content only as needed to provide, secure, support, and comply with law in connection with the Services and, only as permitted under Section 5.3, to use retained Customer Content for the model-training purposes specified in the applicable Service-Specific Terms.

4.3 Your responsibilities

You represent that you have all rights, permissions, and lawful bases needed for us to process Input as instructed by you. You are responsible for Customer Content and for deciding whether Output is suitable for your use. Output may not be unique, and other users may receive the same or similar results.

5. Data processing, retention, and model training

5.1 Processing and service-specific retention

We process Customer Content on your behalf to provide, operate, secure, and support the Services you request, and as required by applicable law. Processing may include temporary buffering, queuing, prompt or KV caching, and reuse of intermediate results across requests. Processing methods and retention periods may vary by service, feature, configuration, and technical requirements, subject to the Data Processing Policy, §4 and any applicable customer agreement. These Terms do not promise a fixed cache lifetime or immediate deletion of all processing data after each response.

Zero Data Retention (“ZDR”) applies only where expressly identified for the relevant service or configuration in the applicable Service-Specific Terms, product description, service documentation, or your agreement. Its scope includes any permitted temporary inference caching specified there. These Terms do not make every Service subject to ZDR or override a stricter signed commitment. We do not use Customer Content for our independent purposes unless you separately and expressly authorize that use or that use is expressly permitted under Section 5.3.

5.2 Content-free service metadata

We may retain service metadata—such as model identifier, token counts, timestamps, latency, region, routing decisions, status and error codes, safety signals that cannot reproduce Customer Content, and account or project identifiers—to meter, bill, operate, protect, and improve the Services. Service metadata does not include the substance of Input or Output.

5.3 Optional storage and model training

Storage through the Product Plan data platform is optional. When you enable it, we retain the data you designate to provide that feature on your behalf, outside the scope of inference ZDR. Other customer-enabled features requiring retained content, including history, response caching, batch jobs, retrieval stores, evaluations, fine-tuning, and stored model assets, follow their disclosed retention terms. Content voluntarily provided for support or feedback is also handled separately. Enabling storage does not remove a ZDR commitment from separately covered inference processing.

Retention periods, deletion controls, and the effect of disabling a feature are described in the product, documentation, or your agreement. Deletion may take a reasonable period to propagate, and eligible backup copies may remain through the applicable replacement or deletion cycle or as required by law. Disabling a feature does not by itself require immediate deletion of existing data. These provisions are subject to the limits in the Data Processing Policy and any stricter signed commitment.

Using a stateful feature does not by itself authorize model training. We do not use Input or Output to train public or shared models unless you give a separate, explicit opt-in or applicable Service-Specific Terms expressly permit that use.

Where Service-Specific Terms permit that use, they must identify the covered Service and content, the training purposes, the retention period, and any controls available to you and their effects. That permission applies only after those terms become effective for you and only to content submitted after that time, subject to any notice or authorization required by applicable law or your agreement. Publishing Service-Specific Terms alone does not authorize that use.

Neither a separate opt-in nor Service-Specific Terms authorize training on content covered by a ZDR commitment, restricted data described in Section 9 of the Data Processing Policy, or content whose use would violate an applicable customer agreement or applicable law.

5.4 Inference subprocessors

We require subprocessors to follow the processing and retention restrictions applicable to the relevant service, including materially equivalent ZDR restrictions where a ZDR commitment applies. Our Privacy Policy explains how we handle personal information, and our Data Processing Policy describes processing roles, caching, storage, and the boundaries of ZDR.

6. Acceptable use

You may not use the Services, directly or through an application, to:

• violate applicable law, sanctions, export controls, or another person’s privacy, publicity, contractual, or intellectual property rights;
• generate, distribute, or facilitate malware, credential theft, unauthorized intrusion, denial-of-service activity, spam, fraud, or other harmful or deceptive conduct;
• exploit or sexualize children, facilitate human trafficking, promote violent wrongdoing, or create content whose distribution is unlawful;
• circumvent access controls, safety controls, rate limits, quotas, usage restrictions, or billing mechanisms;
• probe, scrape, reverse engineer, extract, reconstruct, or attempt to discover model weights, source code, training data, non-public prompts, or other proprietary components, except where applicable law expressly permits and cannot be waived;
• misrepresent Output as human-generated when disclosure is required, impersonate a person without authorization, or use deceptive synthetic media in violation of law;
• make a fully automated decision that determines a person’s eligibility for employment, housing, credit, insurance, healthcare, legal services, education, or an essential public benefit without legally required review, notice, testing, and appeal safeguards; or
• submit payment-card data, protected health information, classified information, or other specially regulated data unless a written agreement with us expressly permits that processing.

You must maintain reasonable oversight of your application and its users. We may use automated or manual measures to detect abuse, enforce technical limits, investigate suspected violations, and protect the Services.

7. Models and third-party services

The Services may provide access to models, software, datasets, hosting, payment processing, or other technology licensed or operated by third parties. A model may have its own license, use restriction, or attribution requirement. You are responsible for reviewing and complying with any terms presented for the model you select.

Model availability, behavior, context limits, pricing, and capabilities may change. Standard Thinking does not control third-party model weights or guarantee that a particular model will remain available. We may replace, restrict, or remove a model when required by its licensor, law, security, capacity, or operational considerations.

8. Usage limits and availability

Plans may include request, token, concurrency, throughput, region, or other limits. You may not evade limits by creating additional accounts or coordinating requests across accounts. We may throttle or reject traffic that exceeds documented limits or threatens the reliability or security of the Services.

Coding Plan allowances and busy-period priority are described in the applicable plan. Priority affects shared-capacity scheduling and does not promise a particular latency, availability, concurrency, or completion time.

A Product Plan order specifies the guaranteed base allocation for each model, qualifying workload, measurement conditions, and applicable remedies. Free extra capacity above that base may be provided while available and is not reserved. Auto scaling requires your authorization and available capacity. An availability SLA does not by itself create a latency or throughput commitment.

Unless your order expressly includes a service level commitment, the Services are provided on a commercially reasonable, best-effort basis without guaranteed uptime, latency, or throughput. Our Service Level Agreement applies only where an eligible order incorporates it.

9. Fees, billing, and taxes

9.1 Fees and payment arrangements

You will pay the fees shown at purchase, in the dashboard, or in an order form. Standard API usage is paid for through prepaid credits unless an order form expressly provides another payment arrangement. Coding Plan subscriptions, Product Plan commitments, and other separately purchased Services follow the payment terms disclosed at checkout or in the applicable order. Unless stated otherwise, amounts are in U.S. dollars and payment obligations are non-cancelable once incurred.

9.2 Prepaid Credits and usage deductions

You purchase service credits in advance, which are added to your account balance (“Credits”). We calculate usage charges from our metering records at the rates applicable when the usage occurs and deduct those charges from your Credits. Buying Credits does not fix the price of future usage. Credits may be used only for Services designated as payable with Credits and cannot be transferred between accounts or redeemed for cash except under Section 9.4.

You must maintain a sufficient Credit balance. We may reject new requests or suspend prepaid usage when your available balance is insufficient. Charges for requests already accepted may be finalized and deducted after those requests complete or terminate, including after your balance is depleted. Your displayed balance is therefore not a guaranteed spending cap. Any negative balance resulting from usage already incurred remains payable and must be settled before further prepaid use.

9.3 Optional automatic recharge

If we offer automatic recharge and you choose to enable it, you authorize us and our payment processor to charge your selected payment method for additional Credits according to the recharge amount and balance threshold you select. Automatic recharge requires your separate activation. You may change or disable future automatic recharges through the available billing controls or by contacting us. Disabling automatic recharge does not reverse a charge already initiated or cancel usage charges already incurred.

9.4 Refunds, expiration, and account closure

Payments, including purchases of Credits and unused Credit balances, are non-refundable except as required by applicable law or expressly stated in the terms disclosed at purchase or in your order. Any expiration date for purchased Credits must be disclosed before purchase. If no expiration date is disclosed, those Credits do not expire. We will not retroactively shorten the disclosed validity period of Credits you have already purchased.

Closing your account or terminating the Services does not automatically entitle you to a refund of unused Credits or cancel charges already incurred. Any remaining Credit balance is subject to the refund and expiration terms above, and account closure does not override a refund right required by applicable law or expressly provided in your purchase terms or order.

9.5 Payment authorization, taxes, and disputes

You authorize us and our payment processor to charge your payment method for Credit purchases you initiate, automatic recharges you enable, applicable taxes, and other fees or recurring subscriptions disclosed and authorized at checkout or in your order. You are responsible for taxes other than taxes on our net income. You must raise a good-faith billing dispute within 30 days after the applicable invoice, payment charge, or Credit deduction.

9.6 Pricing changes and overdue invoices

We may change public pricing prospectively by posting or providing notice. A price fixed for a committed order term will not change during that term unless the order says otherwise. For separately agreed invoiced payments, overdue undisputed amounts may accrue interest at the lesser of 1.5% per month or the maximum lawful rate, and we may suspend paid features after reasonable notice.

10. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use that information only to perform or exercise rights under the agreement and will protect it with at least reasonable care. These duties do not cover information that is public without breach, already lawfully known, independently developed, or rightfully received without restriction.

A party may disclose confidential information when legally required after giving notice where permitted and reasonable assistance at the disclosing party’s expense. Customer Content is your confidential information, subject to the processing rights in these Terms.

11. Standard Thinking property and feedback

We and our licensors retain our respective rights in the Services, including our software, APIs, interfaces, documentation, routing systems, models we develop and own, usage analytics, trademarks, and related intellectual property. These Terms grant only the access rights expressly stated above.

This section does not change your rights in Customer Content under Section 4. Ownership and use rights in customer-specific fine-tuned models, adapters, and other model deliverables are governed by the applicable written agreement and any underlying model license. Developing or fine-tuning a model for a customer does not, by itself, give Standard Thinking ownership of all rights in that model or its deliverables.

If you provide feedback, you grant Standard Thinking a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate it without restriction or compensation. Do not provide feedback that you are not authorized to share.

12. Suspension and termination

You may stop using the Services at any time and may close your account subject to outstanding payment obligations and any committed order term. We may suspend or limit access if we reasonably believe that your use violates these Terms, creates a security or legal risk, harms another customer, threatens service integrity, or involves overdue undisputed fees.

When practicable, we will give notice and an opportunity to cure. We may act immediately when necessary to prevent harm or comply with law. Upon termination, your access rights end. Provisions that by their nature should survive—including payment, ownership, confidentiality, disclaimers, liability limits, indemnity, and dispute terms—will survive.

13. AI-specific limitations

Machine-learning systems are probabilistic. Output may be inaccurate, incomplete, biased, offensive, out of date, insecure, or unsuitable for your purpose. It may contain fabricated facts or code defects and may resemble content generated for another user.

You are responsible for testing and evaluating models, applying appropriate human review, and implementing safeguards proportionate to your use case. Do not rely on Output as a sole source of truth or as professional medical, legal, financial, safety, or other expert advice. We do not warrant that Output is accurate, unique, non-infringing, or fit for a particular use.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, MODELS, OUTPUT, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” STANDARD THINKING AND ITS LICENSORS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

We do not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components, or that defects will be corrected. Any warranty or remedy expressly stated in a signed order is limited to that order. These disclaimers do not apply where prohibited by law.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

STANDARD THINKING’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO STANDARD THINKING FOR THE AFFECTED SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

The exclusions and cap apply regardless of the theory of liability and even if a remedy fails of its essential purpose. They do not limit liability that cannot be limited by law. A signed enterprise agreement may provide different limits.

16. Indemnification

You will defend, indemnify, and hold harmless Standard Thinking, its affiliates, and their personnel from third-party claims, damages, losses, and reasonable costs arising from your Customer Content, your applications or end users, your violation of these Terms or law, or your infringement or misappropriation of another party’s rights.

We will provide prompt notice and reasonable cooperation, and you may control the defense and settlement, provided that you may not admit fault or impose an obligation on us without our written consent. Any Standard Thinking indemnity will apply only if included in a signed order or enterprise agreement.

17. U.S. trade controls

You will comply with applicable U.S. and other export-control, import, sanctions, and anti-boycott laws. You represent that neither you nor your authorized users are prohibited parties or located in a jurisdiction where use of the Services is barred. You may not use the Services for a prohibited end use or provide access in violation of restrictions administered by the U.S. Department of Commerce, U.S. Department of the Treasury, or another applicable authority.

18. Governing law and disputes

Before filing a claim, each party will make a good-faith effort for 30 days to resolve the dispute through written notice. These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Except where applicable law requires otherwise, the state and federal courts located in Delaware will have exclusive jurisdiction over disputes arising from these Terms or the Services, and each party consents to personal jurisdiction and venue in those courts.

19. Changes and general terms

We may update these Terms by posting a revised version and changing the “Last Updated” date. If a change materially reduces your rights, we will provide reasonable advance notice through the Services or the email associated with your account. Continued use after the effective date constitutes acceptance.

Neither party is liable for delay or failure caused by events beyond its reasonable control. You may not assign these Terms without our consent, except in connection with a merger or sale of substantially all relevant assets after notice to us. We may assign these Terms in connection with a reorganization, merger, acquisition, or sale of assets.

If a provision is unenforceable, it will be modified only as needed and the remainder will continue in effect. A failure to enforce a provision is not a waiver. These Terms and incorporated agreements are the complete agreement regarding the Services and supersede prior discussions on that subject.

Contact

Questions and legal notices may be sent to contact@standardthinking.ai.